Returns, Refunds & Payment Dispute Policy

Effective Date: 08/19/2008
Last Updated: 01/21/2026

Digital Renaissance provides professional technology services and related products to businesses and individuals. This policy explains how returns, refunds, cancellations, and payment disputes are handled.

By purchasing products or services from Digital Renaissance, you acknowledge and agree to the terms outlined below.

1. Services – General Policy

Services Are Non-Refundable Once Performed

Due to the nature of professional technology services, all service charges are non-refundable once work has begun or been completed, including but not limited to:

On-site service visits
Remote or on-demand support sessions
Diagnostics and evaluations
Labor for repairs, installations, or configurations
Consulting, setup, or troubleshooting time

Payment reflects time, expertise, and resource availability, not a guaranteed outcome.

2. Diagnostic & Evaluation Fees

Diagnostic, evaluation, or inspection fees are non-refundable, regardless of whether the customer proceeds with recommended repairs or services. These fees cover the professional assessment and documentation of technical issues.

3. Repair Services

Labor

Repair labor is non-refundable once performed. If a repair cannot be completed due to unforeseen technical limitations, only unused and uninstalled parts may be eligible for refund.

Parts

Replacement parts may be eligible for return only if defective, subject to manufacturer or supplier return policies. Installed, attempted, or special-order parts are not refundable unless confirmed defective.

4. Electronics, Hardware & Physical Products

Return Eligibility

Physical products may be returned within 14 calendar days of delivery or pickup only if:

The item is unused
The item is in original packaging
The item is in resalable condition
Proof of purchase is provided

Non-Returnable Items

The following items are not eligible for return or refund:

Opened or used electronics
Software, licenses, or digital products
Custom-configured or special-order items
Clearance or “as-is” items
Consumable items once opened (e.g., cables, adapters, batteries)

5. Restocking Fees & Shipping

Approved product returns may be subject to a restocking fee of up to 15%, depending on product condition and supplier requirements.

All shipping costs are non-refundable, including original shipping and return shipping.

6. Mail-In Services

For mail-in repairs or services:

Inbound shipping is the customer’s responsibility
Diagnostic and labor charges are non-refundable once work begins
Return shipping charges are non-refundable
Devices returned unrepaired due to customer decision or technical limitations are still subject to diagnostic fees

7. Remote Support & On-Demand Services

Remote and on-demand support sessions are non-refundable once initiated, including situations where:

The issue cannot be resolved remotely
The customer ends the session early
Third-party software, hardware, or account restrictions prevent resolution

8. Cancellations, Rescheduling & No-Shows

On-Site Appointments

Cancellations made less than 24 hours before a scheduled appointment may incur a cancellation fee
Missed appointments or no-shows may be billed partially or in full, depending on service type

Remote Appointments

Missed or abandoned remote sessions are non-refundable once the scheduled time begins

9. Refund Processing

Approved refunds, when applicable, will be issued to the original payment method whenever possible. Refund processing times vary by payment provider and typically appear within 5–10 business days after approval.

10. Chargebacks & Payment Disputes

Dispute Resolution Requirement

Customers agree to contact Digital Renaissance directly to resolve any billing questions or concerns before initiating a chargeback or payment dispute with a bank, card issuer, or payment provider.

Invalid Reasons for Chargebacks

Chargebacks will not be considered valid for:

Dissatisfaction with completed services
Lack of a desired outcome after services were rendered
Services performed as approved
Diagnostic findings or recommendations
Missed appointments or late cancellations
Customer refusal to proceed after diagnostics
Third-party limitations outside our control
Failure to review posted policies prior to purchase

Evidence Used to Contest Chargebacks

Digital Renaissance reserves the right to dispute chargebacks using documentation including, but not limited to:

Signed or electronic service approvals
Remote access session logs
On-site service timestamps
Emails, text messages, or portal communications
Diagnostic reports and technician notes
Proof of delivery or service completion
IP address and access verification for remote services

Chargeback Fees & Service Refusal

If a chargeback is filed for services properly rendered, Digital Renaissance may:

Recover chargeback and administrative fees where permitted by law
Suspend or refuse future services until the dispute is resolved

11. Warranties & Limitations

Any warranty offered applies only to the specific service or part provided and does not cover:

Pre-existing conditions
Unrelated hardware or software failures
Customer-supplied parts
Future failures or data loss

Digital Renaissance is not responsible for indirect, incidental, or consequential damages, including loss of data or business interruption.

12. Legal Compliance & Consumer Rights

This policy complies with applicable Virginia law, federal consumer protection regulations, and generally accepted industry standards. Nothing in this policy limits rights that cannot be waived under applicable law.

13. Contact Information

Questions regarding this policy should be directed to:

Digital Renaissance
returns@digrendesigns.com
+1(804)6841997

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